Careers

Summary:

Tempo, Inc. is looking for a Customer Service Representative who possess a natural ability to effectively communicate schedules and changes with our largest customers and key vested internal parties.  Due to our rapid rate of growth, we are seeking someone who thrives on achieving results while working in a fast-paced environment.  This position will report directly to the Customer Experience Supervisor.  The Customer Service Representative and Dispatcher must be a self-starter with the ability to dynamically schedule based on priority and effectively communicate daily.  This individual will own customer satisfaction. 

• Answer inbound calls and emails to schedule immediate and planned service work.
• Manage our field teams schedule and workload.
• Dynamically works with clients, field Partners, and key internal personnel to adjust scheduled activities appropriately by maintaining constant communication.
• Proactively communicates daily with builders and team members about any changes in the schedule.
• Take 1 week of night/weekend call responsibilities with opportunity for additional compensated call as available.  
• Other duties as assigned.

• High school degree or equivalent
• Minimum of two years’ experience of Customer Service and/or relevant experience required; Experience in HVAC or construction is a plus.
• Ability to communicate at a high level both verbally and in writing both internally and externally.
• Ability to manage an evolving schedule based on capacity, materials/equipment availability and customer priority changes.
• Must be a self-starter who thrives in a fast-paced dead-line environment.
• A willingness to help in all areas within the department…a TEAM PLAYER.
• Demonstrate effective organization and follow through.
• Basic understanding of Microsoft (Excel, Outlook, Word, PowerPoint and Access)
• Bilingual is a plus but not necessary.

A Residential Singly-Family Energy Rater is the life-line to we do at US-EcoLogic . You provide the real-time onsite verification and data used to verify compliance with basic energy code and all other above code energy programs. This data is fed electronically directly back to our operations and engineering teams to complete the verification and trigger the required billing to our customers. 

Daily Job Responsibilities:

•  Inspect single-family homes for compliance with (IECC) Energy Code, Energy Star, GBT, Dallas
• Green, and other above code programs at various stages including Poly, Pre-drywall & Final
•  Perform all required testing needed for all energy programs at time of inspection
•  Complete all electronic and hardcopy inspection forms onsite
•  Attend and participate in Field Team meetings both in office and at jobsites
•  Communicate with builders, at each call, to the status and areas needing improvement
•  Communicate with operation and engineering staff as needed regarding inspections
•  Push any field related issues to Field Managers and Project Managers
•  Inspect with agenda of elevating overall housing stock not the individual site

Other Job Responsibilities:

• Communicate proficiently and consistently with Field Management Team and peers
• Be active in online social communication such as Slack
• Continue to pursue Continuing Education credits needed to maintain energy certifications
•  Obtain the required yearly Continuing Education credits for Employee Development program

Required Skills:

• Work efficiently with little or no supervision
•  Proficient communication skills in email, Slack, text, and phone conversations
•  Positive and professional work manner
•  Reliable work attendance record
•  Work well with others
• Safe driving record
•  Ability to carry 50 lbs. and work in inclement weather

Tempo Inc. is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, creed, sex, national origin, sexual orientation, disability status, veteran status, marital status, or any other category protected by applicable law.

Summary: Tempo’s HVAC Service Technician will diagnose, repair, test, and perform preventative maintenance on residential air conditioning equipment and systems according to Tempo’s standards providing the customer with a high-quality experience.

Essential Duties and Responsibilities:

• Diagnose HVAC system performance through observation, testing and setup.
• Disassemble and reassemble residential equipment to perform trouble shooting and preventative maintenance.
• Read, understand and quote customer prices out of Flat Rate Book.
• Operate hand tools, power tools, gauges and measuring equipment to perform service of the unit.
• Lift, carry, pull, and push components/equipment to test, setup or maintain HVAC equipment.
• Give and take written and verbal instructions.
• Complete documents to verify work performed in a legible manner
• Operate a commercial vehicle and trailer.
• Work flexible hours as required.
• Explain service charges and work performed to the customer.
• Work a rotating on call nights and week-ends when assigned.
• Sell HVAC accessories and service agreements to homeowner.

• High school diploma or equivalent.
• NATE Certified with minimum of 2 years’ experience.
• Diploma from a recognized trade or technical school or equivalent comprised of 2-5 years’ experience and training preferred but not required.
• Diagnostic ability as demonstrated through prior experience and/or training.
• Pass a pre-employment drug screen and criminal background check.
• Ability to safely operate a company motor vehicle as evidenced by past driving performance record and to adhere to all company safety requirements.
• Ability to drive company vehicle, safely and professionally.
• Ability to competently use a variety of gauges, meters, measuring instruments, air balance equipment, combustion analyzers, pumps, hoists, rigging equipment, torches, and hand tools.
• Ability to effectively communicate with the customer.
• Ability to work independently, under pressure and without close supervision; willing and able to consistently work the scheduled required by job demands.
• Work a rotating on call nights and week-ends when assigned.

Physical Qualifications

• Ability to tolerate extreme environmental conditions consisting of extreme heat, cold, noise, vibration, fumes, dusts, poor ventilation.
• Ability to stand, walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces.
• Ability to regularly climb and work from 4’- 32’ ladders, stoop, kneel, crouch, crawl, reach, stand, walk, twist, grasp to perform essential job functions.
• Must not exceed 300 pounds in weight including clothes and equipment to meet OSHA guidelines on Fall Protection.
• Ability to exert up to 100 pounds of force (pulling, pushing, lifting, carrying, etc.) regularly and up to 50 pounds of force frequently.

Benefits:

• Employee ownership (ESOP) with Employer Match
• Competitive pay
• Paid vacations (3 weeks)
• Bereavement Pay
• Paid holidays
• Health, Dental, Vision Insurance
• $25,000 life insurance/$25,000 AD&D (additional voluntary life/AD&D products available)
• Disability income protection plan (Short-Term & Long-Term Disability)
• 401 (k) savings plan
• Continued education and training programs

Summary:  Tempo’s Licensed Plumber will assemble, install, maintain and pressure test all pipes, fittings, and fixtures of heating, water, drainage, sprinkler, and gas systems according to specifications and plumbing codes.  This position will determine sources of plumbing malfunctions and complete repairs as indicated or the work order.

Essential Duties and Responsibilities:

• Assemble, install, or repair pipes, fittings, or fixtures of heating, water or drainage systems according to specifications or plumbing codes·
• Provides professional customer satisfaction
• Testing pipes to determine whether systems are working accurately
• Interprets and applies mechanical and structural blueprints to plan plumbing repairs and modifications
• Determine sources of plumbing malfunctions and complete repairs as indicated or according to work orders
• Maintain accurate records on material and labor used
• Performs job as scheduled and within budget
• Inspect jobs upon completion and ensure areas are clean
• Respond to emergency calls as needed
• Perform preventive maintenance on tools and equipment
• Operate tools and equipment according to safety procedures
• Performs miscellaneous job-related duties as assigned

• 1-3 years’ experience working under a Master Plumber
• Texas State Journeyman or Tradesman License – current and in good standing
• Ability to diagnose and resolve problems
• Ability to use hand and power tools applicable to trade.
• Valid Texas State Driver’s License with a good driving record.
• Strong working knowledge of job site safety as well as ability to complete company specific safety guidelines
• Ability to communicate clearly verbally and in writing
• Must pass a pre-employment background check/drug screen
• Ability to competently use a variety of gauges, meters, measuring instruments, piping systems, pumps, hoists, rigging equipment, torches, and hand tools.
• Ability to effectively communicate with the customer.
• Ability to work independently, under pressure and without close supervision; willing and able to consistently work the scheduled required by job demands.
• Work a rotating on call nights and weekends when assigned

Physical Qualifications:

• Ability to stand, walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.

Benefits:

• Employee Stock Ownership (ESOP) with Employer Match
• Competitive Pay
• Paid Vacation (3 weeks)
• Bereavement Pay
• Paid Holidays
• Health, Dental, Vision Insurance
• $25,000 life insurance/$25,000 AD&D (additional Voluntary Life/AD&D products available)
• Disability Income Protection Plan (Short-Term & Long-Term Disability)
• 401(k) Retirement Plan
• Continued education and training programs

Summary:

The HVAC (heating, ventilation, and air conditioning) Commercial and Multi-Family technician is someone who has worked in the HVAC trade as a Service Technician and is.  In order to elevate from Apprentice to Maintenance Technician the following requirements must be met.

• Completed at least one full year as a Technician level 1 at Tempo, or have 3-5 years’ experience as a HVAC Service technician elsewhere
• Pass a written test for Commercial/Multi-Family Technician
• Pass hands on testing for Commercial/Multi-Family Technician
• Have the ability and knowledge to work on commercial equipment up to and including 25-ton package units

Reports to:    Service Manager and Replacement Manager

Essential Duties and Responsibilities:

• Performs maintenance and trouble calls for commercial and multi-family customers
• Promotes and sells add on accessories and add ons (such as IAQ products)
• Generates and turns in leads for possible replacements when appropriate
• Troubleshoot problems with and repair HVAC systems
• Present and sell needed repairs and turnover replacement leads when needed or recommended
• Create invoices for work performed and bill customers appropriately
• Work with project management and sales staff on projects
• Assist with installation of commercial and multi-family equipment when needed

• Excellent customer service and sales skills
• Some post-high school education from college, trade school or military
• Exhibit an advanced knowledge and understanding of HVAC and refrigeration systems
• Possess advanced knowledge of commercial style HVAC equipment
• Ability to communicate with property management, owners, and maintenance staff
• Excellent verbal and written communication skills
• Have a clean, neat, and professional appearance; a top performer who can instill pride of workmanship in themselves and in others
• Valid driver’s license with a clean driving record and background
• Ability and willingness to work non-standard schedule: nights, weekends and holidays as/if required

Education and/or Experience:

Trade school or program preferable.

Physical Qualifications:

Ability to lift 25 pounds, climb ladders, work on rooftops and work in extreme conditions

Certificates, Licenses, Registrations:

EPA and TDLR licenses- Tempo can help acquire these if needed

Benefits:

• Employee ownership (ESOP) with weekly Employer Match
• Stock accumulation plan based on continuous service
• Competitive pay
• 80 hours PTO
• Bereavement Pay
• 7 Paid holidays
• Health Insurance (company pays approx. 70% of medical coverage chosen, Dental, Vision Insurance (optional)
• $25,000 life insurance/$25,000 AD&D (additional voluntary life/AD&D products available)
• Disability income protection plan (Short-Term (optional) & Long-Term Disability, paid by company)
• 401 (k) savings plans
• Continuing education and training programs

Summary: Tempo’s Tradesman Plumber will assemble, install, maintain and pressure test all pipes, fittings, and fixtures of heating, water, drainage, sprinkler, and gas systems according to specifications and plumbing codes. This position will determine sources of plumbing malfunctions and complete repairs as indicated or the work order.

Essential Duties and Responsibilities:

• Assemble, install, or repair pipes, fittings, or fixtures of heating, water or drainage systems according to specifications or plumbing codes·
• Provides professional customer satisfaction
• Testing pipes to determine whether systems are working accurately
• Interprets and applies mechanical and structural blueprints to plan plumbing repairs and modifications
• Determine sources of plumbing malfunctions and complete repairs as indicated or according to work orders
• Maintain accurate records on material and labor used
• Performs job as scheduled and within budget
• Inspect jobs upon completion and ensure areas are clean
• Respond to emergency calls as needed
• Perform preventive maintenance on tools and equipment
• Operate tools and equipment according to safety procedures
• Performs miscellaneous job-related duties as assigned

• 1-3 years experience working under a Master Plumber
• Texas State Journeyman or Tradesman License – current and in good standing
• Ability to diagnose and resolve problems
• Ability to use hand and power tools applicable to trade.
• Valid Texas State Drivers License with a good driving record.
• Strong working knowledge of job site safety as well as ability to complete company specific safety guidelines
• Ability to communicate clearly verbally and in writing
• Must pass a pre-employment background check/drug screen
• Ability to competently use a variety of gauges, meters, measuring instruments, piping systems, pumps, hoists, rigging equipment, torches, and hand tools.
• Ability to effectively communicate with the customer.
• Ability to work independently, under pressure and without close supervision; willing and able to consistently work the scheduled required by job demands.
• Work a rotating on call nights and weekends when assigned.
• Pass a pre-employment drug screen and criminal background check

Physical Qualifications:

• Ability to stand, walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.

Benefits:

• Employee Stock Ownership (ESOP) with Employer Match
• Competitive pay
• Paid Vacation (2 weeks)
• Bereavement Pay
• Paid Holidays
• Health, Dental, Vision Insurance
• $25,000 life insurance/$25,000 AD&D (additional Voluntary Life/AD&D products available)
• Disability income protection plan (Short-Term & Long-Term Disability)
• 401(k) Retirement Plan
• Continued education and training programs