Serving the Metroplex with Uncompromising Integrity

STAR AGREEMENT

Download Tempo's Comprehensive Tune Up Procedures.

WHAT IS THE STAR ESA©
This plan is an offering of Tempo Mechanical Services, Inc. It provides each eligible homeowner with two seasonal tune-ups of the heating and cooling system(s). The plan also provides discounts of up to 15% for replacement, repairs and upgrades.

WHAT IS INCLUDED?
With the STAR Agreement the homeowner will receive two seasonal tune-ups per system and a 15% discount on all repairs. The two seasonal tune-ups will be performed during the milder months of the year in preparation for the coming heating or cooling season. All tune-ups are scheduled at a mutually convenient time for Tempo and the homeowner. We reserve the right to perform semi-annual STAR ESA© tune-ups while we are at your home on a service call at any time of the year.

RESPONSE TIME
Service Agreement customers will have priority over non service agreement customers. It is Tempo Mechanical's objective to resolve all service calls in a timely and professional manner.

COVERAGE AND RENEWAL
Coverage is based upon one year, whether paying monthly, which renews automatically, or in a lump sum, in which the homeowner will receive a renewal one month prior to their expiration.

TRANSFERABILITY
The protection plan goes with the home. In case of a sale, the protection is fully transferable to the new homeowner as long as the equipment has not been moved or worked on by another company.

100% SATISFACTION GUARANTEE
This agreement can be cancelled by either party, at any time, with 30 days written notice. Tempo will issue a prorated refund, less services rendered.

AFTER HOURS, WEEKENDS AND HOLIDAYS
The applicable rates for service calls performed after normal working hours, on weekends, or on holidays will apply and are subject to equipment and parts availability. Normal STAR ESA© business hours are 8:00 a.m. to 5:30 p.m. Monday through Friday. Seasonal tune-ups requested outside of normal business hours and/or season are subject to overtime rates.

• Energy Savings:Annual maintenance often pays for itself in operating cost savings during the peak season alone. Empirical university and utility research found operating cost savings of up to $32.76 per month from annual maintenance.
• Early Problem Resolution:We can identify and correct potential or developing problems within your system before the equipment fails, which leads to expensive, time consuming repairs.
• Big DiscountsAs a STAR customer, you enjoy up to a 15% discount on any service, repair or replacement to your system. This discount can amount to literally thousands of dollars in savings when it comes time to replace your comfort equipment. (See Terms and Coverage for complete details).
• Priority Service:As a STAR Customer, you always get fast, priority service over customers without a service agreement. During the hottest summer day or the coldest winter night, you move to the top of the list if your comfort system fails!