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SILVER STAR AGREEMENT

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WHAT IS THE SILVER STAR AGREEMENT?
This plan is an exclusive offering of Tempo Mechanical Services, Inc. It provides each eligible homeowner with full labor coverage and a 15% discount on all parts. Also it provides the homeowner with two (2) seasonal tune-ups of the heating and cooling system(s).

The SILVER STAR Agreement is immediately available to any homeowner that is coming out of their two year new home warranty in which the equipment was installed by Tempo Mechanical. The SILVER STAR Agreement is available to anyone else, only after a Tempo Mechanical Technician has deemed the system to be up to industry standards. Any repairs that are required must be completed before coverage begins at the price rates of a STAR customer.

The SILVER STAR Agreement provides the homeowner with predictable and limited financial exposure. Under the SILVER STAR Agreement, the homeowner will not pay for any labor and will receive a 15% discount on all parts that are under the agreement. There are no labor charges on anything, including trip charges, when a call is scheduled during normal business hours. Regardless of equipment age, consistent maintenance is critical to the efficient and trouble-free operation of all mechanical systems.

WHAT IS INCLUDED?
In the SILVER STAR Agreement all of the labor is covered. The SILVER STAR Agreement also provides a 15% discount on all parts. Consequential or any other damages to and/or from items and repairs supplied by homeowners or other persons are not covered. As a condition of the parts and labor protection, Tempo will provide two (2) semi-annual SILVER STAR performance tune-ups and safety inspections to ensure that the system is operating efficiently and effectively. SILVER STAR tune-ups will be scheduled between the months of October and January for the fall inspections and February and May for the spring inspections. All tune-ups are scheduled at a mutually convenient time for Tempo and the homeowner. As the inspection seasons approach, Tempo will send postcards reminding customers to call and schedule seasonal maintenance. This does not relieve the homeowner of the responsibility of scheduling the two (2) semi-annual inspections. It is the responsibility of the customer to schedule seasonal tune-ups within the designated season. Any tune-up not scheduled during the designated season is subject to forfeiture of that inspection. We reserve the right to perform seasonal SILVER STAR tune-ups while we are at your home on a service call at any time of the year.

WHAT IS NOT COVERED?
Under the SILVER STAR Agreement parts or equipment failure due to "vandalism", "animal/insect", and/or "acts of nature" are not covered. Any parts or components "outside" of the equipment themselves are not covered. This agreement does not cover air distribution, ductwork, and/or capacity issues. This agreement does not cover cosmetic issues. This agreement does not cover loss of efficiency due to normal wear and tear. This agreement does not cover the replacement of filters or the resulting failures due to the failure to replace filters and may void any manufacturer's warranty. Service expense for items not covered under this agreement will be priced at the discounted STAR Customer rate. Additional charges will apply for maintenance of items including, but not limited to, advanced filtration, humidification, and/or electronic air cleaners, unless said items are covered by Tempo Mechanical's accessory coverage that is to be sold in conjunction with the SILVER STAR Agreement. It is the responsibility of the homeowner to provide free access to all equipment.

RESPONSE TIME
It is our objective to resolve all service calls in a timely fashion. SILVER STAR customers will receive priority service. However, Tempo makes no explicit guarantee regarding the time to respond to and resolve any specific service call. During non-peak periods, service calls will be scheduled on a first come, first served basis. During peak periods, Tempo reserves the right to assign priorities based on need. GOLD STAR, SILVER STAR, STAR, and Warranty customers have first priority.

AFTER HOURS, WEEKENDS AND HOLIDAYS
The applicable rates for service calls performed after normal business hours, on weekends, or on holidays will apply and are subject to equipment and parts availability. Normal SILVER STAR business hours are 8:00 a.m. to 5:30 p.m. Monday through Friday.

COVERAGE AND RENEWAL
Coverage is based upon one year, whether paying monthly, which renews automatically, or in a lump sum, in which the home owner will receive a renewal one month prior to their expiration.

TRANSFERABILITY
The protection plan goes with the home. In case of a sale, the protection is fully transferable to the new homeowner as long as the equipment has not been moved or worked on by another company.

100% SATISFACTION GUARANTEE
This agreement can be cancelled by either party, at any time, with 30 days written notice. Tempo will issue a prorated refund, less services rendered.

• Energy Savings: Annual maintenance often pays for itself in operating cost savings during the peak season alone. Empirical university and utility research found operating cost savings of up to $32.76 per month from annual maintenance.
• Early Problem Resolution: We can identify and correct potential or developing problems within your system before the equipment fails, which leads to expensive, time consuming repairs.
• Big Discounts As a SILVER STAR© customer, you enjoy full labor coverage and a 15% discount on parts on most repairs to your system (See Terms and Coverage for Complete Details). These discounts can amount to literally thousands of dollars in savings over the life of the agreement.
• Priority Service: As a SILVER STAR©, you always get fast, priority service over customers without a service agreement. During the hottest summer day or the coldest winter night, you move to the top of the list if your comfort system fails!