Customer Service Representative
Tempo Mechanical Services is seeking a Customer Service Representive for our call center.The job duties are as follows:

Job Description

• Taking calls from internal and external customers.
• Scheduling calls or work
• Order material, parts or equipment. Document with purchase orders and communicate with vendor or internally to get part or material to the appropriate place at the appropriate time.
• Confirmation calls - confirm next day appointments
• Accessory and Agreement sales spreadsheet. Mail reminder postcards to encourage customers to schedule maintenance service at the right time.
• Customer follow up regarding maintenance agreement sales.
• Backup Dispatcher on dispatching technicians. Backup residential new construction department during peak times (with phones).
• Help coordinate delivery persons schedules if necessary.
• Coordinating mail projects for marketing purposes
• Some data entry required.
• Incentives for over the phone sales

Job Requirements

• Microsoft products knowledge required (training will be provided on industry specific software (Ascente)
• Specific hours, Monday - Friday with Saturday and Sunday rotation for summer hours.
• Bilingual a plus

Benefits include health, dental, vision, life insurance, 401K, Employee Stock Ownership Plan. Salary commensurate with experience.

Please email your resume to Peggy Scribner or fax your resume to 972-579-2095

AOR Technician

Job Description
Perform installation work for HVAC/R equipment, duct systems, fittings, grilles/registers/diffusers, controls, and related equipment. Identify and solve problems that might impede the completion of work within budgeted time. Provide feedback/suggestions to supervisors, salespeople, and others on ways to improve quality and reduce costs. Complete approved repairs/improvements in a timely manner including collect any payments as needed.

• Brazing, soldering and welding required
• Start-up of high efficiency equipment
• Work with sheet metal and sharp objects

Job Requirements

• iEPA Certified for R22 and R410A
• Valid drivers license
• Clean driving and criminal records as required by state laws for home service companies
• Ability to follow/perform installation procedures for HVAC/R equipment
• Ability to follow controls/wiring schematic
• Ability to braze/solder/weld
• Ability to perform minor field fabrication
• Ability to lift 100 pounds
• Standard technician tools
• Two or more years of experience as an HVAC/R installation, maintenance or service technician
• Nate certification preferred or willingness to work to attain NATE certification

Average 40 hours per week, some overtime/week-ends.

Fax resume to 972-579-2095 or email to peggy.scribner@tempoair.com.

AOR Technician Helper

Job Description
Assist in the performance of installation work for HVAC/R equipment, duct systems, fittings, grilles/registers/diffusers, controls and related equipment

Job Requirements

• Assist installation technician in the performance of HVAC/R installation work
• Assist in duct/fitting fabrication and assembly as required
• Assist in the start-up of new equipment and verify correct operation
• EPA certified for R22 and 410A
• Valid Drivers license
• Clean driving and criminal records as required by state laws for home service companies
• Ability to lift 100 pounds
• Standard technician tools
• NATE certification preferred or willingness to train for certification

Average 40 hours per week, some overtime/week-ends.

Fax resume to 972-579-2095 or email to peggy.scribner@tempoair.com.

Service Manger

Job Description
Experienced Service Manager responsible for the management, administration, growth and profitability of the service department, including implementation and success of strategic business plan. Duties Include:

• Provide a consistent effort in developing programs to increase revenue per call through sales of services, accessories and maintenance agreements. Train and motivate technicians to align with this goal.
• Assist in planning, organizing, controlling and coordinating all aspects of the service department.
• Review and evaluate departmental processes.
• Review and reconcile weekly payroll with service invoices.
• Help in training designated employees in proper servicing procedures, practices and work with technicians to identify   a career path and provide a training program to achieve their goals.
• Resolve customer concerns in a timely and efficient manner.
• Provide periodic performance and compensation reviews.

Job Qualifications

• Experienced (5 + years of combined practical and academic experience in the full range of HVAC fields, including    the experience to analyze a typical field situation and provide a timely, correct solution with at least 2 years in a supervisory capacity
• Formal education, industry training and certifications will be considered a positive but are not specifically required.
• An understanding of the principles of residential building science is a plus but training in this area will be mandatory.

Fax resume to 972-579-2095 or email peggy.scribner@tempoair.com.